Who are we?
Monex Europe Limited (‘we’ or ‘us’) use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations, which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
What information do we collect?
Personal information you provide to us
We collect the following personal information that you provide to us:
- Your name
- Email address
- Telephone number
- Date of Birth
Some examples of when we collect some of this information include:
- When registering for an account
- When subscribing for our morning report
Personal information you provide about third parties
If you give us information about any person you confirm that the other person has appointed, you to act on their behalf and agreed that you:
- Shall consent on their behalf to the processing of their personal data;
- Shall receive any data protection notices on their behalf; and
- Shall consent on their behalf to the transfer of their personal data abroad.
Personal information from other sources
We may receive information about you from other sources. This information includes:
- Credit information
- Credit references – Experian; Equifax; Mint
- Employment records from previous employers
We will add this information to the information new hold about you for the following purposes:
- To check customer creditworthiness;
- To check for possible fraudulent activity;
- To improve and personalise our service
Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes;
- Quality Assurance;
- Fraud prevention;
Cookies and similar technologies
A cookie is a small text file, which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
- How many times a user visits the website;
- Which pages a user visits;
- Traffic data;
- Location data
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
How do we use personal information?
We collect information about our users for the following purposes:
- Identify you and manage any accounts you hold with us
- Process your trades
- Statistical analysis and behavioural analysis
Who your information may be share with
We may share your information with:
- Credit reference agents in accordance with our credit checking policy below;
- Law enforcement agencies in connection with any investigation to help prevent unlawful activity.
We will not share your personal information with any other third parties.
We would like to send you information about products, services and our business, which may be of interest to you. Such information could be sent by post, email, or telephone.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on signing up to trade with us). If you do opt-in to receive such marketing from us, you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want to, you can contact us using the details provided below.
We may do a credit check on you so that we can make credit decisions about you, to prevent and detect fraud and money laundering. Any such search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.
Other credit businesses may use your information to:
- Make credit decisions about you and the people with whom you are financially associated
- Trace debtors; and
- Prevent and detect fraud and money laundering.
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
Whether personal information has to be provided by you, and if so, why.
The provision of the following information is required from you:
- Your name
- Email address
- Telephone number
- Date of Birth
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
- Name – 6 years, or +1 year from the end of customer relationship
- Email – 6 years, or +1 year from the end of customer relationship
- Telephone number – 6 years, or +1 year from the end of customer relationship
- Address – 6 years, or +1 year from the end of customer relationship
- Nationality– 6 years, or +1 year from the end of customer relationship
- Date of Birth – 6 years, or +1 year from the end of customer relationship
- Signature – 6 years, or +1 year from the end of customer relationship
These periods are no longer than necessary in each case.
Reasons we can collect and use personal information
We rely on the following lawful basis on which we collect and use your personal information:
- Legal obligation
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, whilst we will use all reasonable efforts to secure your personal data, in using the site you acknowledge the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information outside of the EEA
We may transfer your personal data to the following countries outside of the EEA:
- The Ukraine, and;
These transfers will be undertaken for the purposes of:
- Developers have access to client data which allows them to ensure system integrity
- Fulfillment of your order
- The processing of your payment details; and,
- The provision of support services
Any transfers to these countries will be undertaken on the basis that the country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.
For more information on the basis of any non-EEA transfers, our safeguards or Commission details please contact us as described below. We will not otherwise transfer your personal data outside the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
What rights do you have?
Under the GDPR, you have a number of important rights free of charge. In summary, those include rights to;
- Fair processing if information and transparency over how we use your personal information.
- Access to your personal information and to certain other supplementary information that this privacy notice is already designed to address.
- Require us to correct any mistakes in your information which we hold.
- Require the erasure of personal information concerning you in certain situations.
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations.
- Object at any time to processing of personal information concerning you for direct marketing.
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
- Object in certain other situations to our continued processing of your personal information.
- Otherwise restrict our processing of your personal information in certain circumstances.
- Claim compensation for damaged caused by out breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the GDPR.
If you would like to exercise, any of these rights please:
- Email, call or write to us
- Let us have enough information to identify you
- Let us have proof of your identity (a copy of your driving license, passport or recent credit card/utility bill)
- Let us know the information to which your request relates
From time to time we may have other methods to unsubscribe (opt-out) from any direct marketing including, for example, unsubscribe buttons or web links. If such are offered, please not that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
This policy was published on 1st January 2018, and last updated on 24th January 2019.
- Email if you have opted to receive emails;
- A notice on the website header;
- A notice on the news section of the website.
If you have any questions about this policy or the information we hold about you, please contact us by;
Post: Monex Europe Limited, 1 Bartholomew Lane, London, EC2N 2AX